Privacy Policy

PRIVACY & DATA PROTECTION

Data Controller
For the purposes of data protection law, the data controller is @support
Contact email: hello@supportbyemma.com

What personal data is collected
When you engage these services, your personal data may be collected and processed including:
● Name and contact details (such as email address, phone number and socials)
● Billing and payment information
● Information you provide as part of the service (including forms, communications, notes, or feedback)
 

How we use your data
Your personal data is used to:
● Provide and manage my services
● Communicate with you about your service
● Process payments and maintain financial records
● Meet legal, tax, and accounting obligations
Marketing communications will only be sent where you have given consent or where permitted under UK law.
 

Lawful basis for processing
Under the UK General Data Protection Regulation (UK GDPR), your personal data is processed on the following lawful bases:
● Contract – where processing is necessary to deliver the services agreed
● Legal obligation – for accounting and regulatory purposes
● Consent – where you have opted in to receive marketing communications
 

Data storage and security
Your personal data is stored securely using trusted third-party systems (such as client management, email, payment, or document storage platforms).
Reasonable steps are undertaken to protect your data from unauthorised access, loss, or misuse.
 

Data retention
Personal data will be retained only for as long as necessary to:
● Deliver the services
● Comply with legal and financial obligations
● Resolve disputes
When data is no longer required, it is securely deleted.
 

Sharing of data
Your personal data will not be sold.
Your data may be shared with trusted third parties only where necessary to provide our services (for example, payment processors or email providers), and only in accordance with data protection law.
 

Your rights
Under UK GDPR, you have the right to:
● Request access to your personal data
● Request correction of inaccurate data
● Request deletion of your data
● Object to or restrict processing
● Withdraw consent at any time (where consent is the lawful basis)
To exercise your rights, please contact us at hello@supportbyemma.com.
 

Complaints
If you have concerns about how your data is handled, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Website: www.ico.org.uk